Policy
Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide.We strive to provide quality service(s) as efficiently as possible. We ask that you:
Inform our staff of any allergies of any chemicals/substances prior to receiving any services.
Inform our staff of any infections present prior to receiving any services.
Inform our staff of any abnormal reactions or discomfort following our services.
While receiving services please provide feedback to our staff of any adjustments necessary for your satisfaction.
GUARANTEE
As a reminder your nails are jewels, not tools. Be kind to them and they will sparkle for weeks!
Gel polish manicures are guaranteed for 5 days and 7 days for dip powder after your appointment. If you notice chips or lifting within this time please contact us to schedule a repair consistent with the original color/design, free of charge. You must arrange said repair within 5-7 days of initial service. Traditional polish services are not guaranteed. We are not responsible for any infections that may occur.
REFUND
If you are unsatisfied with your nails, please inform our staff immediately after service received, before leaving the salon; so we may make the necessary adjustments at no charge. No refund will be given simply because you have changed your mind.
APPOINTMENT
Please arrive 10 minutes prior to your appointment. This will ensure you have the full time frame to receive your scheduled service. If you are running 10 or more minutes late, you must notify us to avoid cancellation. In the event you do arrive late, please be aware your service must still be completed at the original scheduled time in consideration for the next guest.
If you decide to reschedule your appointment, we require 24 hour notice.
FOR YOUR PROTECTION
For safety purposes, our premises are monitored and recorded with digital video surveillance. Please keep belongings with you at all times. We are not responsible for any lost or stolen items.
CHILD SAFETY
For safety and insurance liability as well as to respect our clients, children must be supervised and disciplined at all times. You will be held liable for any damages caused by negligence.